Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

"Happy holidays!" – They'll be on us faster than we think, and your clients will want their books, boxes, albums and frames in good time for them. Go to the front of the line! Our orders go up 3-400% before Christmas, so for a low-stress lead-up we recommend sticking to the following timeline. Books and albums — if we're designing them for you... Please submit your design order by  26 October. Approve the design by  14 November, and confirm and pay for the order within 48 hours of receiving our confirmation documents.  Please reply to all confirmation emails To View More >>

What’s the most important part of an album? Your photography and how it’s presented!  That’s why for a while now our primary focus has been on pages … more page types … more and better printing options … album design and proofing tools. But right now we're focused on covers! — giving you and your clients more cover materials to choose from, and even more ways to customise. Last week we announced 22 new cover materials … but that’s only half the story! Now you can take your albums to the next level with our compelling new range To View More >>

We're selling more smaller albums these days, but we're stoked to see people still opting for the big books! Our 18x10 albums allow for lots of images, and high impact story-telling with their radical panoramic pages. And they translate perfectly into copy albums for parents and loved ones too. (If you've included lots of small images we recommend 10in copies for albums of this size.) This 18x10 is by husband and wife team Neil and Katherine of Tandem Photography, Christchurch, New Zealand. Notice how Neil and Katherine have personalised the album for To View More >>

With thousands of new templates to choose from in Queensberry's online album designer, here's a great way to simplify your workflow. Tag your favourites so you can filter out the rest. It's so easy, and this little video explains how. Need extra help? You'll find plenty of articles about Workspace and Queensberry products and services on our main website and help  centre,  but  click here for helpful video tutorials and articles about the Album Designer. As we introduce changes we post details on the Queensberry blog, and To View More >>

You've sent your album design to your client for proofing, now what? Using a proofing system could be a little daunting if you've never done it before, so we've created a tutorial specifically for your clients to follow so that you can get their feedback and order the album. We've even made it so when your client opens up their album design, the tutorial will appear in front of them so there's no need to do anything.  Do you have any feedback? We regularly update album proofing to make it work better for you. Contact us if you have any comments or suggestions. Victoria To View More >>

One quick note, but two reminders First we're closed this Monday 26 October for a New Zealand Public Holiday. We have our fingers crossed for warm weather! If you have any questions or queries please  email us. We'll be back on Tuesday 27 October and will reply as soon as possible.  Next, the holiday season is just around the corner. Remember, we need to receive your order by Monday 9 November, and have it confirmed and paid for by  Monday 16 November. For full details  click here. Many thanks The Queensberry Team PS If we’re designing your albums we should have To View More >>

Modern cameras have sensors capable of producing big, beautiful images. They output files that can make large wall portraits without effort. But what happens when you want the image to be smaller, as in an album? What happens when you downsize a file that's big enough to print a large wall portrait, to create a 3x2" image on a page layout? When you export your images from Photojunction for printing, the software runs an automatic Photoshop process that resizes them and places them into a PSD file. The images are enlarged or reduced, and positioned to suit how you want them to appear on the To View More >>

You can now offer all Queensberry Print products, including Q-Boxes, Q-Books and Q-Frames, in your own Workspace shopping cart (more about that here). To celebrate we're offering 15% discount off all Queensberry Print products this week only! Approved accounts also qualify for 15% trade discount, so this is a real bargain). Enter code QBYPP13 when you order. But wait there's more! If you're new to Workspace and would like to give it a try, we've got 30% discount off Workspace annual plans this week only*. Login to Workspace here, enter code WS1013 and the discount will be applied. *Workspace To View More >>

A while ago I suggested "keeping it simple" was a great goal ... but not simple to achieve in a complicated job like photography. But I did suggest you could do it with Queensberry. Take our Design Service. There are benefits to doing your own album design, so what I'm about to say isn't going to work for everyone. But if you're snowed under or uncomfortable with album design it's worth serious thought. Say on average you spend 3-4 hours on each album design ... and many people do spend a lot more. Send them to Queensberry and you've just freed up at least a day. You can bet that at this time of To View More >>