Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

What’s the most important part of an album? Your photography and how it’s presented!  That’s why for a while now our primary focus has been on pages … more page types … more and better printing options … album design and proofing tools. But right now we're focused on covers! — giving you and your clients more cover materials to choose from, and even more ways to customise. Last week we announced 22 new cover materials … but that’s only half the story! Now you can take your albums to the next level with our compelling new range To View More >>

More updates to our Frame range. Let us know what you think!  Circle apertures: Circles have made a comeback, can you believe it? After many requests we've just added them to our frame collection. Just select a template from our range for matted or un-matted frames when setting up your order in Workspace.  Torn edge floating prints: Torn edge floating prints are available for frame sizes 10x8 and above. They're super impressive and look great big or small. They are only available with Fine Art printing and single apertures. Select Floating, torn edge, To View More >>

With thousands of new templates to choose from in Queensberry's online album designer, here's a great way to simplify your workflow. Tag your favourites so you can filter out the rest. It's so easy, and this little video explains how. Need extra help? You'll find plenty of articles about Workspace and Queensberry products and services on our main website and help  centre,  but  click here for helpful video tutorials and articles about the Album Designer. As we introduce changes we post details on the Queensberry blog, and To View More >>

You've sent your album design to your client for proofing, now what? Using a proofing system could be a little daunting if you've never done it before, so we've created a tutorial specifically for your clients to follow so that you can get their feedback and order the album. We've even made it so when your client opens up their album design, the tutorial will appear in front of them so there's no need to do anything.  Do you have any feedback? We regularly update album proofing to make it work better for you. Contact us if you have any comments or suggestions. Victoria To View More >>

You can now offer all Queensberry Print products, including Q-Boxes, Q-Books and Q-Frames, in your own Workspace shopping cart (more about that here). To celebrate we're offering 15% discount off all Queensberry Print products this week only! Approved accounts also qualify for 15% trade discount, so this is a real bargain). Enter code QBYPP13 when you order. But wait there's more! If you're new to Workspace and would like to give it a try, we've got 30% discount off Workspace annual plans this week only*. Login to Workspace here, enter code WS1013 and the discount will be applied. *Workspace To View More >>

We love seeing our clients coming up with innovative new marketing ideas. Andy Donnan received his new Queensberry Starter Kit and tweeted about an idea he had to show his out-of-town clients... And we asked him if we could share. Many of his clients won't get the opportunity to see or touch his albums, so he wanted to give them an up close and personal album viewing experience, but which they could have from anywhere in the world. I won't say too much more except check out how Andy introduces his Queensberry album offerings here (click on the image to play). Cheers, Nigel To View More >>

A while ago I suggested "keeping it simple" was a great goal ... but not simple to achieve in a complicated job like photography. But I did suggest you could do it with Queensberry. Take our Design Service. There are benefits to doing your own album design, so what I'm about to say isn't going to work for everyone. But if you're snowed under or uncomfortable with album design it's worth serious thought. Say on average you spend 3-4 hours on each album design ... and many people do spend a lot more. Send them to Queensberry and you've just freed up at least a day. You can bet that at this time of To View More >>

Marcus Bell is one of our long time friends, like when PJ Retro was the new big thing. When he's not busy running (the highly acclaimed and successful) Studio Impressions he's speaking at seminars and conferences. Marcus is running seminars in late February around Australia and New Zealand. A visit to one of the seminars will be well worth it, as Marcus will be "Sharing his knowledge and secrets from the last ten years, including The art of capturing emotive award winning Images, fine art printing, photoshop techniques and workflow. Creating images and products that sell themselves, plus much more..." To View More >>

The Iris Awards are an important platform for showcasing the outstanding talent of New Zealand professional photographers. This year we had six Queensberry clients win categories and we're proud to share with you their winning images. Anna Kernohan - Landscape category winner Bryan Isbister - Wedding Classic category winner Michel Perrin - Creative category winner Jake Thomas - Wedding Creative category winner Bruce Gabites - Wedding Album category winner Mark McKeown - Photojournalism category winner  Congratulations to each of you on your outstanding photographs and success at the awards. We'd To View More >>